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The Friends & Family test was introduced to NHS services in 2013.

 

The Friends & Family tool is a way our patients can provide anonymous feedback about their experience of our service. Feedback comments provided will be discussed at the practice meetings and actions taken if required.

 

Please be aware as the Friends & Family test is anonymous if you have feedback relating to a specific incident which you would like us to respond to please contact the practice directly.

 

As a practice we encourage our patients to share their experiences of the practice with us whether thats good or bad so that we can improve our services.

 

There are feedback cards availabe in reception and we also encourage patients at random to complete these following an appointment with one of our clinicians.

 

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