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Patient Participation Group ( posted on May 1, 2019 )

We're trying something new!

From May 2019 our Patient Participation Group (PPG) will be virtual! This means our group will be conducted via email & post.

 

If you want to join the Patient Participation Group then please speak to our Practice Manager who can add you too the mailing list. As part of our PPG you will receive our seasonal newsletter, a quick survey and also be the first to know about any changes in the practice!

 

Our first newsletter went out in May as well as our first survey. If you wish to take part in our survey then you can do... the link is:

 

www.surveymonkey.com/r/ZT3Z6VM

 

This survey is look specifically at patients who have used our telephone triage service within the last 3 months.

Naughty Elf at Salford Medical Centre... ( posted on Dec 3, 2018 )

This year the surgey has been visited by a naughty elf!

 

We came in this moring to him minding our Salford Foodbank donation, if you follow our twitter account @SalfordMedical then you can see pictures of what other mischief we catch him doing through December!

CQC visit has been cancelled ( posted on Nov 14, 2018 )

We would like all of our patients to be aware that the CQC visit which was scheduled to take place on Friday 16th November 2018 has been cancelled.

 

We will of course update all of our patients when a new visit is arranged.

We've joined TWITTER!! ( posted on Nov 12, 2018 )

Here at Salford Medical Centre we're really keen to promote our services in any way we can and we've decided to branch out into the realms of social media and we've joined Twitter!

 

Our twitter page is:

 

www.twitter.com/salfordmedical

 

We shall also be shortly joining Facebook to help promote the practice & other local services & health inititives.

 

#HappyTweeting

 


 


CQC visit 16th November 2018 ( posted on Nov 5, 2018 )

We would like to annouce that the practice is expecting a routine visit from the Care Quality Commision (CQC) on the 16th November 2018. The last visit the CQC made to the practice was in October 2014 and the practice was awarded the status of GOOD.

 

The CQC would like to speak to our patients for feedback on the practice and will be available to speak to on the 16th November between 9am - 5pm.

 

If you have any questions regarding the upcoming visit please contact Leanne Elleray - Practice Manager on 0161 736 1166 or at SMC.admin@nhs.net

World AIDS Day - 1st December 2018 ( posted on Oct 24, 2018 )

2018 marks the 30th year since the first World AIDS day campaign. HIV diagnoses are falling in the UK which shows that the spread of the virus is being slowed down.

 

We are proud this year to have a red ribbon box for people to donate money for a red ribbon to wear on the 1st December to help raise funds to support the National AIDS trust and to increase awareness.

 

#ROCKTHERIBBON

 

Foodbank ( posted on Oct 17, 2018 )

foodbank logo 

 

We are very proud to annouce that from October 2018 the practice will be working with the Salford Foodbank as part of The Trussel Trust.

 

 

We will be able to accept donations to the Foodbank which a member of our staff will drop off on a regular basis. We have also been granted permission to issue Foodbank vouchers to those in need.

 

Further information regarding the Foodbank can be found at:

 

www.salford.foodbank.org.uk

 

 

 

New low non-attendance rates ( posted on Sep 14, 2018 )

THANK YOU!

 

We would like to thank all of our patients; in August 2018 we saw nearly a 50% reduction in missed appointments compared to July 2018. August saw our lowest non attendance rates in over 2 years and our waiting times are slowly coming down. Thank you to everyone who makes the effort to cancel their appointments that are no longer needed so we can offer it to someone else.

Temporary Practice Nurse ( posted on Aug 6, 2018 )

Please be aware through the month of August 2018 our practice nurse Maggie Mollard will not be working, the practice has arranged cover with another practice nurse who will be available for all services usually provided by Maggie.

 

We look forward to welcoming Maggie back in September.

NEW - TEXT MESSAGING SERVICE ( posted on Aug 3, 2018 )

We are proud to annouce that the surgery has now started a text messaging service from July 2018

 

Text messages will be sent as appointment reminders which you can reply to and cancel your appointment should it no longer be needed. You may also receive other text messages throughout the year relating to health promotion that is appropriate to you.

 

Please can all patients update their mobile numbers with the surgery at their next opportunity.

 

If you do not want to receive text messages please let us know and we will add a note to your records to opt you out of this service however still have your mobile number on record should we need to contact you.

Thank you for your generous donations.... ( posted on Jun 26, 2018 )

We are very proud to announce that our Cupcake Day on behalf of the Alzheimers Society was a giant success and with your help we managed to raise £81.83.

 

Thank you to all of our patients, staff & visitors who donated.

Cupcake Day 14th June 2018 ( posted on May 11, 2018 )

The practice is very pleased to annouce that on the 14th June 2018 we will be taking part in Cupcake Day and raising money for The Alzheimers Society.

 

The Alzheimers society works with people living with Dementia whether thats a person who has been diagnosed with Dementia or a family member or friend of someone who has Dementia.

 

Money raised for the Alzheimers Society goes towards, research, campaigns, and supporting local services. More information about the Alzheimers Society can be found at: www.alzheimers.org.uk

 

We do hope you will pop in for a cake baked by one of our staff members and leave a donation however big or small for such a good cause!

 

 

cupcake day

Afternoon closure - 22nd May 2018 ( posted on May 11, 2018 )

IMPORTANT INFORMATION REGARDING 22nd MAY 2018

 

Please can all of our patients be aware that due to a mandatory meeting that our GP's have to attend the surgery will close at 1:30 on Tuesday 22nd May 2018. The surgery will re-open as normal at 7:30a, Wednesday 23rd May 2018.

 

Cover has been provided to the practice by the GP Out of Hours service. If you require care or advice whilst we are closed please phone 111 and speak to the NHS 111 service who will triage your call and advise you appropriately. In an emergency you should still attend your nearest Accident & Emergency department.

 

We apologise for any inconveniance caused.

Acute Home Visiting Service ( posted on Mar 12, 2018 )

**NEW SERVICE**

 

In our local area we have developed a new service called the Acute GP Home Visiting Service. This means that we have local GP's on hand to come & visit you at home should you require a home visit in the morning. The service has been developed to ensure patients who require a visit are seen as soon as possible.

 

Our Doctors can only visit after morning surgery which typicaly ends between 12:30-2pm. By patients agreeing to be seen using this new service you will be seen by a GP earlier in the day. The GP will have full access to your medical records so our patients can be assured of continuity of care.

 

If you require a visit you should still call the surgery to request this, you will then receive a phonecall from one of our Doctors to discuss your condition and they will recommend this new service if it is appropriate.

 

(Please be aware there are some exclusions so not all patients or conditions will be suitable but our Doctor will discuss this with you)

Panned Computer downtime 11th April 2018 ( posted on Mar 12, 2018 )

IMPORTANT NOTICE  - 11th April 2018

 

Due to essential IT work that needs completing the practice will have no access to the clinical system for approximately 3 hours in the afternoon of Wednesday 11th April 2018 (times to be confirmed). This means we will not be able to book / cancel / re-arrange appointments, process prescription requests or access patients records.

 

The practice will still be open for our patients to collect prescriptions from reception. We would recommend calling in the morning to ensure your prescription is ready for collection as the staff will not be able to check for any issues if it is not there until the system is back up & running.

 

Our staff will appreciate everyones patience & understanding on the day. Thank you.

Sharps Bin Disposal ( posted on Feb 16, 2018 )

We have recently have several patients attend the practice with used sharps bins for disposal.

 

We would like to remind all patients that the company who provide our clinical waste disposal are NOT authorised to dispose of clinical waste that has not been generated in the practice. We are therefore unable to dispose of any sharps bins that are brought into the surgery from our patients.

 

Please ensure you take your sharps bins to your local chemist for disposal.

 

We apologise for any inconveniance caused by this.

Practice closing time 7th November 2017 ( posted on Oct 17, 2017 )

Please can everyone be aware that due to a meeting our GP's have to attend that on Tuesday 7th November 2017 the practice will close at 1:30pm. This means we will not be open for appointments or to collect prescriptions & you will not be able to get through to the practice by phone.

 

If you need to see / speak to a GP after this time then cover has been arranged with the Out Of Hours GP. You can contact them by calling 111.

 

The practice will reopen as normal on Wednesday 8th November at 7:30am.

 

We apologise for any inconvience this may cause.

NEW - Patient calling board ( posted on Oct 16, 2017 )

From the 16th October 2017 we now have a patient calling board in reception. This means that from this date the reception staff will no longer shout you through when it's time to go in for your appointments.

 

Your name will now appear on the board with the room you need to go to. If you are not sure where the room is please ask at reception.

 

For patients with sight impairment, if you cannot see our board please let our reception staff know on arrival and we will ensure the reception staff call out your name when it's time to go through for your appointment.

Update to the telephone triage system! ( posted on May 30, 2017 )

Following the extremely positive feedback we have received about the telephone triage system that we started in February 2017 we have decided that from June 2017 the triage will cover 5 days a week (Monday to Friday) and there will also be increased availability on a Tuesday and Thursday.

 

We appreciate that not all the feedback has been positive with some patients not agreeing with the process, not finding it a "personal" service or that they just want to be able to book a same day appointment like they used to.

 

We have listened to this feedback and we recognise that the system was never going to work for everyone however we are very proud to say that our clinicans speak to DOUBLE the amount of patients per week compared this time last year and that is thanks to the telephone triage system. We truely believe the benefits to the system outweigh the negatives which is why we are increasing the capacity.

 

The benefits to you the patient of booking a telephone triage slot:

  1. You will receive a call back from either a GP or ANP within a specific time slot.
  2. You are guarenteed a same day appointment if it is required.
  3. If an appointment is required but does not need to be on the same day an alternative appointment will be booked for you.
  4. You may not need to come to the surgery at all! - Only a third of patients we speak to actually require a face to face appointment following their assessment over the phone.

Changes to ordering your medication! ( posted on Apr 13, 2017 )

From 1st June 2017 we are making 2 changes to the way you can order your medication.

 

Change #1 - From the 1st June 2017 we will no longer take prescription requests over the phone. Whilst we were very proud to be one of the few surgeries that were still able to do this unfortunately we are unable to continue to do this. We have already taken the step of removing the answer phone from the system. Up until 1st June you will still be able to speak to a member of staff to order your medication. From 1st June you will need to order your medication using a different method: coming into the surgery, fax, post, online or via a chemist.

 

Change #2 - From the 1st June 2017 you will no longer be able to use ths website to order your medication online. You will still be able to order you medication online however you will need to contact the surgery for a registration letter to use www.patient-services.co.uk - this website actually links in with our practice computer system which will aid us in doing your prescriptions.

Telephone system upgrade! ( posted on Apr 13, 2017 )

Please note from the 12th April 2017 our phone system has been upgraded!

 

We were well aware of the problems with our phone system. Due to a fault on the lines when our staff were on the phone if another call came through instead of being diverted to another phone it would ring in the background and we would be unaware of the call until the existing call was finished. Unfortunately this meant for the second caller the phone would just continuously ring until it was answered.

 

From the 12th April our upgrade means your calls will come through to 2 phones. If our staff are already on the phone you will be placed in a queue and you will hear music until a member of staff is free to take your call.

 

Please note we DO NOT and HAVE NOT ever ignored the phone ringing even though the continuous ringing may have made it appear that we do. Delays to us answering the phones can be down to numerous factors but are usually down to:

  1. The staff already being on the phones to other patients, chemists or health care professionals.
  2. The staff are dealing with multiple people in reception.
  3. The staff have been called away from the desk by one of the Doctors or nurses.
  4. Staff shortages due to sickness or holidays.

Minor Ailment Scheme ( posted on May 22, 2015 )

From May 2015 all Salford Residents will be able to collect medication for minor ailments from local chemists without a prescription.

 

 

Greater Manchester Minor Ailments Scheme- Quick Reference Guide- below is a list of conditions that can be treated directly at your local chemist without seeing a doctor first

 

Please be aware of the age restrictions

 

 The Greater Manchester Minor Ailments Scheme is open to patients registered with the practice.

 

 The scheme is available from participating GM pharmacies, without an appointment.

Patients contacting the practice for treatment for the conditions in the table below can be referred to the pharmacy for treatment.

 

The scheme is free to access and those patients that do not pay for their prescriptions will receive any recommended medication free of charge. Patients who do pay for their prescriptions will pay the usual charge or the retail price depending on which is cheaper.

 

 

Condition

Age Range

Acne

No restriction

Allergy / Rash

1 year+

Athletes’ foot

No restriction

Cold sores

No restriction

Conjunctivitis

2 years+

Constipation

6 years+

Contact dermatitis

10 years+

Diarrhoea

12 years+

Dry Skin

No restriction

Ear Wax

No restriction

Eczema

No restriction

Haemorrhoids, from 18 years

18 years+

Hay Fever

1 year+

Head lice

6 months+

Headache / Earache

3 months+

Indigestion / Heartburn

6 years+

Insect bites & Stings

3 years+

Migraine

3 months+

Nappy rash

No restriction

Nasal Congestion (Infant)

No restriction

Oral Thrush

4 months+

Scabies

2 months+

Soft Tissue Injury

3 months+

Sore Throat

3 months+

Temperature

3 months+

Threadworm

2 years+

Vaginal thrush

16-60 years

Verruca / Wart

2 years+

 

The nearest participating pharmacies to your practice are:

Pharmacy Name

Address Line 1

Address Line 2

Postcode

BOOTS

193 Langworthy Rd

0161 736 1258

M6 5PW

LLOYDS

109 Langworthy Rd

0161 736 1205

M6 5PH

Nearly all chemists in the Salford Area

Ask at your local branch

 

 

 

 

 

 

Pride in Practice ( posted on Jul 31, 2014 )

Some members of the Salford Medical Centre staff  receiving their "Pride in Practice" GOLD Award

 

EPS - Electronic Prescription Service ( posted on Mar 27, 2014 )

The Electronic Prescription Service (EPS) gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

 

What does this mean for you ?

 

You will not have to attend your GP practice to collect a prescription.

Instead your GP will send it electronically to the chemist of your choice therefore saving time.

 

 

Is this service right for you?

 

Yes if you have a stable condition and you -

Don't want to go to your GP practice every time to collect your repeat prescrition.

You have a regular chemist that you use most of the time or use a prescription collection service.

 

It may not be for you-

If you don't get prescriptions very often

Pick up your medicines from different places.

 

How can you use EPS ?

You will need to choose a chemist that you use on a regular basis.

Tell them you are interested in EPS

You will be asked to sign a form that you have nominated them to receive your prescription

 

Can I change my nomination or cancel it and get a paper prescription?

Yes you can

When you order your prescription or see your doctor for an acute problem please tell them straight away if it is not to be sent electronically.

 

For further information go to www.hscic.gov.uk/epspatients

 

 

NHS 111 ( posted on Mar 20, 2013 )

From 21st March NHS 111 goes live in Greater Manchester.

NHS 111 is free of charge from landlines and mobiles.

 

It replaces the NHS Direct number

 

It replaces the out of hours telephone number you would have phoned when the surgey was closed

A call to NHS 111 for medical advice will be answered by a highly trained call handler who will identify the nature and urgency of your problem and direct it to the appropriate service.

 

You now just have 3 numbers to remember-

 

Doctors telephone number

NHS 111 for when the surgery is closed and you feel your medical problem cant'waiting until it opens

and for serious medical problems 999

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